Refund and Cancellation Policy

At Ship Skyway, we strive to provide smooth and transparent service through our courier partners. Please review our refund and cancellation policy below.

1. Booking Cancellation

• Orders can be cancelled before shipment pickup.
• Once the parcel is handed over to our delivery partner, cancellation is no longer possible.

2. Refund Eligibility

Refunds are applicable only if:

• The booking was charged but not processed due to system error.
• The parcel was not picked up due to fault on our side.
• A courier partner fails to provide pickup and delivery within the committed timeline (subject to verification).

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Incorrect address or incomplete documentation by the customer
• Delay due to customs clearance, natural calamities, or third-party issues
• Parcel already dispatched or in transit

4. Refund Process

Once approved, refunds will be processed within 7–10 business days to the original payment method.